Refund policy

Returns & Exchanges

We hope you love your Gemma & Co. piece. If something isn’t quite right, we’re here to help.

Returns

• We accept returns on unworn, unused items within 7 days of delivery
• Items must be returned in their original packaging
• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

Exchanges

• We’re happy to offer exchanges for a different item or size (where applicable), subject to availability
• Customers are responsible for return shipping; replacement items will ship once the return is received

Final Sale Items
For hygiene and safety reasons, the following items are final sale and not eligible for return or exchange:

• Earrings
• Personalized or custom items including custom sized gemstone bracelets
• Sale or promotional items

 

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right.

To start a return or exchange, please email us at hello@shopgemmaandco.com with your order number.